Versand

Cancelled and amendments to orders
Unfortunately, we are unable to cancel or make amendments to an order after it has been placed if it has already been shipped.

This includes:

Change of delivery address
Change of item
Adding and/or removing items from the order
Applying discounts or including gift with purchase that requires a code
Full order cancellations
Please note that any order cancellations will incur a 5% restocking fee
Until that time please do send us an email at the contact address.

Customs / import tax (outside Switzerland)
For deliveries outside Switzerland, additional fees and import duties may apply. These are collected at the border and must be paid by the recipient. Unfortunately, we have no influence on these fees and cannot estimate the amounts due, as the regulations and customs duties vary from country to country. Customs charges and duties are the responsibility of the Customer and studio huske will not reimburse any charges and duties applied. We do not offer refunds if you refuse the package if any of these charges are applied. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties. We are working hard on a solution to improve this, and will hopefully have resolved it pending increased order quantities in the future.

Shipping and time frames
Orders will be dispatched within 5 business days.

Purchases made on weekends & public holidays will be processed & sent within 3 business days. A tracking number will be provided once your order has been dispatched.

If the customer has supplied the wrong address, studio huske accept no liability or responsibility for any product once it has been delivered to the address provided.

We do not ship to PO Boxes. Please provide a physical delivery address & include appropriate contact information. In the case of a PO Box address, your order will be held & we will contact you for an alternative address. Thereafter, if a response is not received within 48 hrs, your order will be cancelled and refunded & will incur a 5% restocking fee.

Shipping time frames are estimates only & can vary depending on your location. These do not include delays caused by our postal services, busy periods, customs holds, incorrectly supplied addresses and any other delay outside of our control.

During busy times of the year such as the Christmas period, there may be shipping delays caused by the postal service and/or Customs handling times & your item may arrive after the estimated shipping time.

Studio huske does not accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, pandemics, postal/courier company strikes or delays or Customs handling items.

If you purchase products from a studio huske stockist, you are bound under that retailer’s Returns & Exchanges Policy & must return to the place of purchase for assessment.