Refund policy
This return policy applies to all orders placed at studiohuske.com, including Switzerland, the EU, and international destinations. Returns are free within 60 days of purchase.
Returns and exchanges
Return window
We offer free 60 day returns from the date of purchase. Items must be clean, undamaged and show no signs of wear or tear. Original packaging must be included. Packaging may be opened for testing or inspection. Request authorisation and a prepaid return label via the contact form.
Customers in the EU and the UK also have a statutory right to withdraw from online purchases within 14 days. This right sits alongside the 60 day return window we offer.
Statutory right of withdrawal (EU and UK)
If you are a consumer in the EU or the UK, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. For an order with several items delivered separately, it expires 14 days after you receive the last item.
To exercise this right, tell us before the period expires by an unambiguous statement. The quickest way is the online withdrawal form, which confirms receipt by email. You can also use the contact form, write to Studio Huske, Kate Gannon, Jungholzstrasse 3, 8610 Uster, Switzerland, or use the model form below. It is enough to send your statement before the withdrawal period expires.
If you withdraw, we refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision, using the same payment method you used. We may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earliest. You need to send the goods back within 14 days of telling us; the prepaid return label above covers this. You are only liable for any diminished value of the goods resulting from handling beyond what is needed to establish their nature, characteristics and functioning.
Model withdrawal form (complete and return this form only if you wish to withdraw)
To Studio Huske, Kate Gannon, Jungholzstrasse 3, 8610 Uster, Switzerland, or via the contact form:
I hereby give notice that I withdraw from my contract of sale of the following goods: [description]
Ordered on / received on: [dates]
Name of consumer: [name]
Address of consumer: [address]
Signature of consumer (only if this form is notified on paper)
Date: [date]
Return process
Once your return request is received, we will issue a prepaid return label. When the returned item arrives at our warehouse, it will be inspected within 1 to 2 working days. After approval, the full purchase price, including the original shipping, will be refunded to the original payment method. Exception: for returns from outside Switzerland, a CHF 20 restocking fee is deducted from the refund. Return shipping stays covered. Please allow 3 to 4 working days for bank processing. You will receive email notifications when your return is approved and again when the refund has been issued.
Returned items remain your responsibility until they reach our warehouse. Please use the prepaid label or a tracked service.
Exchanges
- Exchanges in Switzerland: Free return and exchange shipping. We issue store credit and you place a new order.
- Exchanges outside Switzerland: Use the free return. We issue store credit and you place a new order. Standard shipping rates apply on the new order.
For international returns, please use our label so customs forms are correct. Returns sent without our label may incur duties that are deducted from the refund.
Gifts and bundles
Gifts can be refunded to the original payment method or as store credit on request. For discounted bundles, partial returns are refunded pro rata to the items kept.
Seasonal returns
Purchases made between 1 December and 24 December can be returned until 31 January.
Defective or damaged items
If your order arrives damaged or faulty, get in touch via the contact form with photos and your order number, ideally within seven days of delivery. That is the fast track: replacement or refund, all shipping costs covered. After seven days you are still covered: delivery damage claims follow the 2 year guarantee process below. Please include clear photos of the issue and the full mat.
Warranty
There is a 2 year guarantee on every mat, automatic with your order. No registration is needed. It covers material or manufacturing defects, starts on the purchase date, and does not affect statutory rights.
What is covered
Technical defects in materials or manufacturing.
What is not covered
- Misuse, staining or improper cleaning
- Colour or texture variation from the silicone coating
- Wear from folding, storing wet or chemical exposure
- Changes in surface feel from normal daily use
- Outlet items are non refundable and not covered by the guarantee
How to claim
Proof of purchase is required, and your order number is enough. Start your claim via the contact form with a short description, and add photos when Kate replies. If an inspection means posting the mat back, customers outside Switzerland pay that return postage. If an item is faulty, you can choose a replacement or a refund. If a fault occurs after the guarantee period, please contact us, we’ll always try to help.
Care and use
Proper care helps your mat last and supports warranty coverage. See our textile info and care guide.
Support
Questions about an order, delivery or a return can be sent through our contact form. We usually reply within one business day.
Need a different size or colour later. Returns are free for 60 days.