Shipping and Returns

Shipping and delivery

Shipping origin

All orders are fulfilled by Zuriwerk in Switzerland. Orders are processed within 24 hours and usually ship the next business day. Zuriwerk observes Swiss public holidays and seasonal closures.

Swiss orders

• B Post, 2 to 4 working days, CHF 6.00 for parcels up to 0.5 kg
• B Post, 2 to 4 working days, CHF 9.00 for parcels over 0.5 kg
• B Post, free for orders above CHF 125.00
• A Post, 1 to 2 working days, CHF 12.00 upgrade at checkout

Swiss Post shipments are carbon neutral. No signature on delivery.

International orders

All international orders ship with FedEx. Delivery terms vary by destination, see below for details.

European Union

Processed under Import One Stop Shop. VAT and import fees are collected at checkout. FedEx clears parcels before arrival. Delivery is usually 3 to 6 working days.

United Kingdom

FedEx Delivered Duties Paid with VAT collected at checkout. Delivery is usually 3 to 6 working days.

United States

FedEx Delivered Duties Paid. All applicable US import duties and tariffs are included in the price at checkout. The checkout total is the final price, no additional charges on delivery. Delivery is usually 3 to 6 working days.

Rest of world

FedEx Delivered at Place. Import duties, local taxes, or customs fees may apply on arrival and are the responsibility of the customer. Delivery times vary by destination.

Pricing and taxes

Prices on the website include VAT where applicable. The invoice shows a clear breakdown of product price, VAT and any shipping charges.

Tracking

Swiss Post and FedEx provide full tracking. A shipping confirmation with tracking number is sent when the parcel leaves the warehouse.

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Returns and exchanges

Return window

Studio Huske offers free 60-day returns from the date of purchase. Items must be clean, undamaged and show no signs of wear or tear. Original packaging must be included. Packaging may be opened for testing or inspection. Email hello@studiohuske.com to arrange your return. Prepaid labels are provided for Switzerland and EU returns. For other destinations, get in touch and we will find the best solution.

Customers in the EU and the UK also have a statutory right to withdraw from online purchases within 14 days. This right sits alongside the 60-day return window.

Return process

Once a return request is received, a prepaid return label is issued. When the returned item arrives at the warehouse, it is inspected within 1 to 2 working days. After approval, the full purchase price, including the original shipping, is refunded to the original payment method. Please allow 3 to 4 working days for bank processing. Email notifications are sent when the return is approved and again when the refund has been issued.

Returned items remain the customer's responsibility until they reach the warehouse. Please use the prepaid label or a tracked service.

Exchanges

• Exchanges in Switzerland: Free return and exchange shipping. Store credit is issued, then place a new order.
• Exchanges outside Switzerland: Use the free return. Store credit is issued, then place a new order. Standard shipping rates apply on the new order.

For international returns, please use the provided label so customs forms are correct. Returns sent without the prepaid label may incur duties that are deducted from the refund.

Gifts and bundles

Gifts can be refunded to the original payment method or as store credit on request. For discounted bundles, partial returns are refunded pro rata to the items kept.

Seasonal returns

Purchases made between 1 December and 24 December can be returned until 31 January.

Defective or damaged items

Contact hello@studiohuske.com within seven days of delivery with photos and the order number. Please include clear photos of the issue and the full mat. Choose between a replacement or a refund. All shipping costs are covered for defective items.

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Guarantee

All silicone play mats come with a 2-year guarantee against material or manufacturing defects. The guarantee starts on the purchase date and does not affect statutory rights.

What is covered

Technical defects in materials or manufacturing.

What is not covered

• Misuse, staining or improper cleaning
• Colour or texture variation from the silicone coating
• Wear from folding, storing wet or chemical exposure
• Changes in surface feel from normal daily use
• Outlet items are non-refundable and not covered by the guarantee

How to claim

Proof of purchase is required. Email hello@studiohuske.com with photos and a short description. Customers outside Switzerland may be asked to cover return postage for inspection. If an item is faulty, choose between a replacement or a refund. If a fault occurs after the guarantee period, please get in touch. Kate will always try to help.

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Care and use

Proper care helps the mat last and supports guarantee coverage.

Full cleaning instructions, storage tips and more in the textile care guide.

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Support

Questions about an order, delivery or a return? Use the contact form or email hello@studiohuske.com. Replies usually arrive within one business day.

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