Order Dispatch and Delivery Information
We strive to ensure a smooth and efficient shopping experience for our valued customers. Below are the details you need to know about order dispatch, delivery, and related information:
Order Processing: Orders will be dispatched within 5 business days of being placed. Shipping is via Swiss Post, sent carbon neutral, and in the case of orders outside of Switzerland tracking is provided.
Weekends and Public Holidays: Purchases made on weekends and public holidays will be processed and sent within 3 business days following the holiday period. Once your order has been dispatched, a tracking number will be provided to you.
Address Accuracy: Please ensure that the delivery address you provide is accurate and up-to-date. In the event of an incorrect address, Studio Huske holds no liability or responsibility for products once they have been delivered to the address provided.
PO Box Addresses: We do not ship to PO Boxes. Kindly provide a physical delivery address along with appropriate contact information. For orders with a PO Box address, your order will be placed on hold. We will contact you to obtain an alternative address. If a response is not received within 48 hours, your order will be cancelled and refunded, with a 5% restocking fee.
Shipping Time Frames: Please note that shipping time frames provided are estimates and can vary based on your location. These estimates do not account for delays arising from postal services, peak periods, customs processing, address errors, and other external factors beyond our control.
Busy Periods: During busy times like the holiday season, there may be shipping delays due to factors such as postal service congestion and Customs processing times. Your item may arrive after the estimated shipping time.
Unforeseen Circumstances: Studio Huske cannot accept responsibility for delays in delivery resulting from unforeseen circumstances, including but not limited to natural disasters, pandemics, postal or courier company strikes, delays in Customs processing, and other exceptional situations.
Purchase from Stockists: If you purchase Studio Huske products from an authorized stockist, please be aware that you are bound by that retailer's Returns and Exchanges Policy. Assessment and returns must be handled through the respective place of purchase.
Note on Delivery Times Anxiety: We understand that delivery times can be a concern for our customers. If you have any anxieties about delivery times, please don't hesitate to reach out to us directly. We will do our utmost to accommodate your needs wherever possible.
Thank you for choosing Studio Huske. If you have any further questions or require assistance, please feel free to contact our dedicated customer support team.