Refund policy
This return policy applies to all orders placed at studiohuske.com, including Switzerland, the EU, and international destinations. Returns are free within 60 days of purchase.
Returns and exchanges
Return window
We offer free 60 day returns from the date of purchase. Items must be clean, undamaged and show no signs of wear or tear. Original packaging must be included. Packaging may be opened for testing or inspection. Email hello@studiohuske.com for authorisation and a prepaid return label.
Customers in the EU and the UK also have a statutory right to withdraw from online purchases within 14 days. This right sits alongside the 60 day return window we offer.
Return process
Once your return request is received, we will issue a prepaid return label. When the returned item arrives at our warehouse, it will be inspected within 1 to 2 working days. After approval, the full purchase price, including the original shipping, will be refunded to the original payment method. Please allow 3 to 4 working days for bank processing. You will receive email notifications when your return is approved and again when the refund has been issued.
Returned items remain your responsibility until they reach our warehouse. Please use the prepaid label or a tracked service.
Exchanges
- Exchanges in Switzerland: Free return and exchange shipping. We issue store credit and you place a new order.
- Exchanges outside Switzerland: Use the free return. We issue store credit and you place a new order. Standard shipping rates apply on the new order.
For international returns, please use our label so customs forms are correct. Returns sent without our label may incur duties that are deducted from the refund.
Gifts and bundles
Gifts can be refunded to the original payment method or as store credit on request. For discounted bundles, partial returns are refunded pro rata to the items kept.
Seasonal returns
Purchases made between 1 December and 24 December can be returned until 31 January.
Defective or damaged items
Contact hello@studiohuske.com within seven days of delivery with photos and your order number. Please include clear photos of the issue and the full mat. You can choose a replacement or a refund. All shipping costs are covered for defective items.
Warranty
There is a 2 year guarantee on all silicone leather mats against material or manufacturing defects. The guarantee starts on the purchase date and does not affect statutory rights.
What is covered
Technical defects in materials or manufacturing.
What is not covered
- Misuse, staining or improper cleaning
- Colour or texture variation from the silicone coating
- Wear from folding, storing wet or chemical exposure
- Changes in surface feel from normal daily use
- Outlet items are non refundable and not covered by the guarantee
How to claim
Proof of purchase is required. Email hello@studiohuske.com with photos and a short description. Customers outside Switzerland may be asked to cover return postage for inspection. If an item is faulty, you can choose a replacement or a refund. If a fault occurs after the guarantee period, please contact us, we’ll always try to help.
Care and use
Proper care helps your mat last and supports warranty coverage. See our textile info and care guide.
Support
Questions about an order, delivery or a return can be sent through our contact form or by email to hello@studiohuske.com. We usually reply within one business day.
Need a different size or colour later. Returns are free for 60 days.